-By Suresh Hinduja
Enter Geoffrey's at the Royal Orchid and you are immediately transported to an English pub of the 50s and 60s. The music is retro and the ambience is perfect for the mood of the place. Order from an extensive wine list and a collection of malts or ask the bartender to make you one of their signature cocktails. Except for a few dishes like the Kebab Platter and the Moi Chui Chicken, it sticks to offering typically English fare. Among them are Shepherd's Pie, Geoffrey's Combo, Ye Olde Fish n Chips, Westminster Chicken, Chocolate-Jameson and Pecan-Pie. This pub has many regulars who visit this place quite frequently.
Review posted this month
I came to you on a Saturday night for which there was a cover charge of Rs 1000 and an additional entry of Rs500 for stags. At first it seems the entry to be somewhat reasonable because you have some well-known (apparently) DJ playing, but then I was extremely shocked when the waiter told us, that because there is a DJ playing, you will be charging extra 100, 200, 300 (or whatever you feel like) on anything I order. Well, what the hell was that extra 500 bucks I paid for entry then??. These increased prices are also not mentioned on the menu and it just seems you are out to blatantly cheat your customers.
The food and drinks you offered were below abysmal quality let alone the exorbitant price you charged for them. A small plate of nachos (off-the-shelf) variety with a salsa dip is 300 bucks and a 330ml pint of draught beer is 300 bucks. This is a complete rip off, because I can get 500ml pint of brewed beer for under that price in any of the microbreweries in Bangalore. I don’t understand what premium you are charging for?
Last but not the least, the waiters are polite and courteous but they asked for my credit card the moment I sat down. As this seems to be your management’s decision, let me enlighten you with the fact that when customers come to a 3 star hotel, they don’t expect to be treated like a bunch of shop lifters who need to provide their credit cards as guarantee!! If other larger and more crowded places can manage without credit cards, why can’t you? The waiters were ill informed about the dishes and prices and when all of this just crossed my level of patience, I was denied a talk with the manager, saying that managers here don’t talk to the customer directly. What sort of a place are you trying to be Geoffrey’s?
I and my friends had the worst experience here and would never come back. But I would also make sure that I’m able to prevent as many people as possible from making the same mistake. My advice, please rethink your so called management decisions, because they are seriously not well managed.
Favorite Dishes / Drinks: none
Review posted more than 6 month ago
Geoffrey's have one of the most hip crowds that you could find in Bangalore would be here. They make different kinds of amazing cocktails. The food and drinks are expensive but the ambience and the service is what kicks off the mood and I bet, one would e
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